Shipping Information

At Cleanaut, we're thrilled to offer you FREE shipping on every order!

Order Processing Times
Your order kicks off its journey to you within 1-3 business days after you've placed it. "Dispatched" means we've handed it over to our shipping partner, and it's on its way to you. Around busy periods like holidays, processing might take up to 7 days, so thanks for your patience!

Estimated Shipping Times
Once dispatched, your package's arrival depends on where you are. Here's a quick guide on what to expect for delivery times based on your location:

🇦🇺 Australia: 7-12 Business Days

Remember, during busy times, our shipping friends might get a bit behind, and things like customs can add a bit to your wait. We appreciate your understanding.

Order Changes and Accurate Shipping Details:
It's super important to double-check your shipping details at checkout. Mistakes or incomplete info might slow things down or even halt them. If our system spots a potential issue, we'll email you within 3 days to check. If we don't hear back within those 3 days, we might have to cancel the order.

Caught a mistake? Email us at Hello@cleanaut.com within 24 hours of ordering. We'll try our best to make changes, but we can't promise anything past that point.

Delayed Delivery
We get it, waiting isn't fun. We're doing our best to get your order out ASAP. However, sometimes delays happen, like bad weather or courier hiccups, which are out of our hands. We'll keep you in the loop if we foresee any delays.

Lost or Stolen Packages
It's a real bummer when packages go missing. While we can't control what happens after the package leaves us, we're here to help. Contact us at Hello@cleanaut.com, and we'll see what we can do, like helping you file a claim with the courier.

SHIPPING POLICY CHANGES
We might tweak this Shipping Policy as needed. It's up to you to check the latest version to stay in the know. By buying and using Cleanaut products, you're saying you're okay with this policy and any changes we make.

Got questions or need more info? We're just an email away at Hello@cleanaut.com.